Contact Us

For trade account queries, use the Trade Portal for the fastest response. For everything else, reach us below.

Registered name	Helionis Limited
Registered office	77 OAK BANK, NEW ADDINGTON, CROYDON, ENGLAND CR0 9EF
Company number	17338437

Email addresses and phone lines shown represent the official launch settings.

Monday – Friday	09:00 – 17:30 (UK time)
Saturday – Sunday	Closed

We aim to respond to:

General enquiries (Sales/Support): Within 1 business day.
Trade account applications: Within 1 business day, per our published Approval Process.
Returns/damage reports: Within 1 business day, given the time-sensitivity of transport-damage claims.
Technical support queries: Response time depends on complexity; installation-blocking issues are prioritised.

To help us respond faster on the first reply, please include:

Your order number if your enquiry relates to an existing order.
The product SKU (format HEL-{CATEGORY}-{CODE}) if your enquiry is product-specific.
For trade enquiries, your company registration or VAT number if you're already an applicant or account holder.
For damage/fault reports, photos of the packaging and item — this is the fastest way to resolve a claim.